Job Description
Join our award-winning IT team as a Remote Tech Support Specialist! We're urgently seeking tech-savvy professionals to deliver exceptional remote support to clients across Riverside County. Enjoy the flexibility of working from home while making a real impact in our growing tech ecosystem.
At TechFlow Solutions, we offer competitive compensation, comprehensive benefits, and career growth opportunities. Our culture values innovation, collaboration, and work-life balance. If you're passionate about technology and helping others thrive, this is your chance to join a forward-thinking company.
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity problems, OS errors, and application conflicts
- Install/configure VPNs, firewalls, and security protocols for remote access
- Document all support tickets in CRM systems and maintain detailed knowledge bases
- Train users on cybersecurity best practices and remote collaboration tools
- Collaborate with Tier 2 engineers to escalate complex technical issues
- Monitor system performance and proactively address potential disruptions
Qualifications
- 2+ years of technical support experience with remote/hybrid work
- Expertise in Windows OS, macOS, and mobile device troubleshooting
- CompTIA A+ or equivalent certification preferred
- Strong knowledge of cloud services (AWS, Azure, GCP)
- Experience with ticketing systems (Zendesk, ServiceNow)
- Excellent communication skills with ability to explain technical concepts clearly
- Ability to work independently and manage multiple priorities