Job Description
Join our elite remote support team and become the backbone of our clients' operations during critical night hours. As a Night Shift Support Specialist at Pacific Tech Solutions, you'll provide exceptional technical assistance to businesses across Honolulu and the Pacific region. Enjoy the flexibility of remote work while maintaining a structured schedule that allows you to thrive during off-peak hours. We offer competitive compensation, comprehensive benefits, and a supportive culture that values work-life balance.
This role is perfect for night owls who excel in high-pressure environments and are passionate about delivering outstanding customer experiences. You'll work directly with our cutting-edge technology platforms to resolve complex issues, ensuring seamless operations for our diverse client base.
Responsibilities
- Provide 24/7 technical support via phone, email, and chat during night shift hours (10 PM - 6 AM HST)
- Troubleshoot and resolve hardware, software, and network issues for enterprise clients
- Monitor system performance and proactively address potential security threats
- Document all interactions and resolutions in our ticketing system with detailed notes
- Collaborate with day-shift teams for seamless handover and continuity of service
- Train clients on best practices and preventive measures to reduce future incidents
- Participate in monthly cross-team training sessions to maintain technical expertise
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Minimum 2 years of experience in technical support or customer service role
- Proficiency with Windows, macOS, Linux, and cloud platforms (AWS/Azure)
- Strong knowledge of networking fundamentals, security protocols, and diagnostic tools
- Exceptional problem-solving skills with ability to remain calm under pressure
- Excellent written and verbal communication skills
- Must be available to work nights and weekends on a rotating schedule
- CompTIA A+, Network+, or similar certification preferred