Job Description
Join our dynamic night team as a Support Specialist at GlobalTech Solutions Inc.! We're seeking tech-savvy professionals to deliver exceptional customer support during overnight hours. Enjoy flexible scheduling, competitive pay, and opportunities for career growth while ensuring 24/7 service excellence. Perfect for students, night owls, or those seeking supplemental income with remote-friendly options.
Why Join Us?
• Premium night shift differential pay
• Comprehensive training program
• Collaborative remote team environment
• Career advancement pathways
• Work-life balance with flexible scheduling
Responsibilities
- Monitor and resolve technical support tickets via phone, email, and chat during night shifts (10 PM - 6 AM)
- Provide remote troubleshooting for hardware/software issues across multiple platforms
- Document all interactions and resolutions in CRM systems with precision
- Escalate complex issues to senior engineers with detailed context
- Maintain SLA compliance and customer satisfaction metrics
- Collaborate with global teams for seamless handover processes
- Contribute to knowledge base documentation and improvement initiatives
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- 1+ years in customer service or technical support role
- Proficiency with Windows/macOS, networking fundamentals, and ticketing systems
- Exceptional problem-solving and written communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection for remote work
- Availability for consistent night shifts (minimum 20 hours/week)
- Basic scripting knowledge (Python/PowerShell) considered a plus