Job Description
Join our dynamic team as a Remote Tech Support Specialist and become the hero of our clients' technical challenges! We're seeking an immediate hire to provide exceptional remote technical support across the Las Vegas metro area. Work fully remotely while making a tangible impact on business operations. Enjoy competitive compensation, comprehensive benefits, and a supportive culture that values innovation and growth. If you're passionate about technology and helping others, apply today and start your career with us!
Responsibilities
- Provide Tier 2/3 technical support via phone, email, and remote desktop tools
- Troubleshoot and resolve complex hardware, software, and network issues
- Manage and maintain user accounts, permissions, and system configurations
- Document all interactions, solutions, and escalations in ITSM systems
- Collaborate with cross-functional teams to implement technology solutions
- Conduct remote system installations, upgrades, and migrations
- Proactively identify and resolve potential system vulnerabilities
Qualifications
- 3+ years of experience in technical support or IT operations
- Expert knowledge of Windows OS, Active Directory, and cloud platforms
- Strong troubleshooting skills with network devices (routers, switches, firewalls)
- Certifications (CompTIA A+, Network+, or Microsoft 365 preferred)
- Exceptional communication skills with technical and non-technical stakeholders
- Experience with remote support tools (TeamViewer, AnyConnect, etc.)
- Ability to work independently with minimal supervision
- Must reside in Las Vegas, NV metro area for timezone alignment