Job Description
Join TechGuard Solutions Inc. as a Night Shift Support Specialist and become the backbone of our 24/7 operations. We're seeking dedicated professionals to deliver exceptional technical support during overnight hours. This full-time direct hire role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in Santa Ana's thriving tech hub.
Responsibilities
- Provide Tier 2 technical support via phone, email, and remote tools for enterprise clients
- Monitor and resolve system alerts, outages, and performance issues during overnight hours
- Document all support tickets, incidents, and resolutions using ServiceNow platform
- Collaborate with global teams to ensure seamless cross-shift handovers
- Conduct proactive system health checks and preventive maintenance
- Escalate complex issues to senior engineers with detailed context
- Maintain knowledge base articles and troubleshooting guides
Qualifications
- 2+ years of technical support experience in 24/7 environments
- Proficiency in Windows Server, Active Directory, and cloud infrastructure (AWS/Azure)
- Strong troubleshooting skills for network, hardware, and software issues
- Excellent written and verbal communication skills
- CompTIA A+ or equivalent certification preferred
- Ability to work independently with minimal supervision during night shifts
- Experience with ticketing systems (ServiceNow, Jira)
- Valid California driver's license may be required for occasional on-site visits