Job Description
Join NexusConnect Solutions, a leading IT service provider, and transform your career with our flexible remote tech support opportunities in Atlanta. We empower tech enthusiasts to deliver exceptional customer service while maintaining work-life balance through customizable schedules. As a key member of our remote team, you'll troubleshoot cutting-edge systems for Fortune 500 clients, earning competitive compensation and professional development opportunities.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote desktop
- Document technical solutions using our ticketing system with precision
- Train clients on cybersecurity best practices and software optimization
- Collaborate with cross-functional teams to resolve complex escalations
- Maintain 95%+ customer satisfaction through empathetic communication
- Conduct proactive system health checks and preventative maintenance
Qualifications
- 3+ years experience in Tier 2/3 technical support
- Expertise in Windows/macOS, networking fundamentals, and cloud services
- CompTIA A+ or equivalent certification preferred
- Exceptional written communication and problem-solving abilities
- Self-motivated with proven remote work discipline
- Availability to cover flexible shifts including evenings/weekends