Job Description
Join our innovative team as a Remote Tech Support Specialist and kickstart your career with an exclusive $5,000 sign-on bonus! We're seeking passionate tech enthusiasts to provide exceptional remote support to clients across Albuquerque and beyond. Enjoy the flexibility of working from home while making a real impact in a fast-paced IT environment. What We Offer: Competitive salary, comprehensive benefits package, career growth opportunities, and a supportive remote-first culture. Why Albuquerque? Leverage New Mexico's growing tech hub while enjoying our city's unique blend of culture, affordability, and outdoor recreation.
Responsibilities
- Deliver exceptional remote technical support via phone, chat, and email for hardware/software issues
- Troubleshoot and resolve complex network connectivity, security, and system performance problems
- Document all support interactions in CRM systems with detailed resolution steps
- Collaborate with Tier 2/3 engineers on escalated technical challenges
- Proactively identify system vulnerabilities and recommend preventive solutions
- Maintain up-to-date knowledge on emerging technologies and security protocols
- Conduct virtual training sessions for clients on new systems/tools
Qualifications
- Minimum 2 years of remote IT support experience or equivalent technical training
- CompTIA A+, Network+, or Security+ certification (or ability to obtain within 90 days)
- Proficiency in Windows OS, macOS, and mobile troubleshooting
- Strong diagnostic skills for network connectivity (VPN, RDP, DNS)
- Excellent written/verbal communication skills with empathy-driven customer approach
- Experience with ticketing systems (Zendesk, Jira) and remote access tools
- Ability to work independently with minimal supervision in a home office environment