Job Description
Join InnovateTech Solutions as a Senior Technical Support Specialist and become the hero behind our seamless digital experiences! We're seeking a dedicated remote professional to empower our clients in Buffalo, NY with exceptional technical expertise. This full-time role offers the flexibility of remote work while allowing you to make a tangible impact in a growing tech hub. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Diagnose and resolve complex hardware/software issues via remote support channels
- Implement cybersecurity protocols and conduct system vulnerability assessments
- Create and maintain detailed documentation of troubleshooting procedures
- Train clients on new technologies and optimize system performance
- Collaborate with cross-functional teams to enhance support workflows
- Monitor system health and proactively address potential technical risks
Qualifications
- 3+ years of hands-on technical support experience
- Proficiency in Windows, macOS, and Linux environments
- CompTIA A+ or equivalent certification preferred
- Strong knowledge of networking protocols (TCP/IP, DNS, DHCP)
- Excellent written/verbal communication skills
- Ability to work independently with minimal supervision
- Familiarity with ticketing systems (Zendesk, Jira)