Job Description
Join TechGuard Solutions' exclusive paid training program for Night Shift Support Specialists! We're seeking motivated individuals to provide critical technical support during our overnight hours while receiving comprehensive paid training. This is your chance to launch a rewarding career in IT support with zero prior experience required. Our San Diego-based team offers competitive pay, full benefits, and a collaborative work environment where your growth is our priority.
As a Night Shift Support Specialist, you'll be the first point of contact for resolving technical issues, ensuring system uptime, and delivering exceptional customer service. Our structured 8-week paid training program covers networking, security protocols, and troubleshooting techniques, setting you up for success in this vital role. Shifts run from 11:00 PM to 7:00 AM Monday through Friday, with premium overtime opportunities.
Responsibilities
- Provide 24/7 technical support for hardware, software, and network systems during overnight shifts
- Monitor and maintain system performance, diagnosing and resolving escalated technical issues
- Document incident reports, knowledge base updates, and resolution procedures
- Collaborate with day-shift teams to ensure seamless service continuity
- Execute scheduled system maintenance and security patch deployments
- Mentor junior technicians during training rotations
- Contribute to continuous improvement of support protocols and documentation
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy with willingness to learn technical systems
- Strong problem-solving skills and attention to detail
- Exceptional written and verbal communication abilities
- Ability to work independently and make sound decisions under pressure
- Flexibility to work overnight shifts with reliable transportation
- Customer service mindset with patience and empathy
- Passion for technology and continuous learning