Job Description
Join TechGuard Solutions as a Night Shift Support Specialist and become the backbone of our 24/7 operations. We're seeking dedicated professionals to deliver exceptional technical support during overnight hours, ensuring seamless service for our global clientele. This high-paying role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a dynamic tech environment.
Responsibilities
- Provide Tier 2-3 technical support for enterprise software and infrastructure systems during night shift hours
- Monitor and respond to critical system alerts, outages, and security incidents
- Collaborate with global teams to resolve complex technical issues and maintain service level agreements
- Document support tickets, knowledge base articles, and troubleshooting procedures
- Proactively identify system vulnerabilities and recommend improvements
- Conduct system maintenance, updates, and patch deployments during off-peak hours
Qualifications
- 3+ years of experience in IT support, systems administration, or related field
- Expert knowledge of Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for networking, security, and application issues
- CompTIA Security+ or equivalent certification required
- Ability to work independently and make critical decisions during off-hours
- Excellent written and verbal communication skills
- Experience with ticketing systems (ServiceNow, Jira)