Job Description
Join our dynamic 24/7 IT support team and become the backbone of our digital operations! We're seeking a dedicated Night Shift IT Support Specialist to provide critical technical assistance during off-peak hours. This premium opportunity offers competitive compensation, career advancement, and a collaborative environment where your problem-solving skills shine. Enjoy flexible scheduling, comprehensive benefits, and the chance to work with cutting-edge technology in Lubbock's thriving tech sector. Apply today and transform your career with us!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Monitor and respond to critical system alerts during night shift hours
- Troubleshoot and resolve complex IT infrastructure issues
- Document incidents, solutions, and knowledge base articles
- Collaborate with global teams during system outages and maintenance
- Implement security protocols and perform vulnerability assessments
- Train junior staff on advanced troubleshooting techniques
Qualifications
- 3+ years in IT support or systems administration
- CompTIA Network+ or equivalent certification required
- Expertise in Windows Server, Active Directory, and cloud platforms
- Experience with ticketing systems (ServiceNow, Jira)
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently during off-peak hours
- Basic scripting knowledge (Python, PowerShell) preferred