Job Description
Join NexGen Solutions Inc. as a Night Shift Support Specialist in San Diego and enjoy unparalleled work-life balance with our flexible scheduling options. We're seeking dedicated professionals to provide exceptional technical support to our global clients during evening hours. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a dynamic tech environment.
As a key member of our support team, you'll troubleshoot complex technical issues, maintain system integrity, and deliver world-class customer service. Our commitment to employee development ensures you'll gain cutting-edge skills while making a tangible impact. Enjoy reduced commute times and premium pay rates for night shift work.
Responsibilities
- Provide 24/7 technical support via phone, chat, and email during night shift hours
- Diagnose and resolve hardware/software issues for enterprise clients
- Document cases accurately in CRM systems and maintain knowledge base
- Collaborate with global teams to ensure seamless service continuity
- Monitor system performance and escalate critical incidents
- Contribute to process improvements for support workflows
Qualifications
- 2+ years in technical/customer support role
- Proficiency with Windows/macOS, networking fundamentals, and cloud services
- Exceptional problem-solving and communication skills
- Ability to work independently during night shift hours
- CompTIA A+ or equivalent certification preferred
- Experience with ticketing systems (Jira, ServiceNow)
- Flexibility to adapt to changing priorities