Job Description
Join our dynamic team as a Full-Time Remote Tech Support Specialist in Orlando, FL! We're seeking a tech-savvy professional to deliver exceptional customer service and resolve complex technical issues for our diverse client base. This 100% remote position offers the flexibility to work from anywhere while making a significant impact on our clients' digital experiences. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a supportive, innovative environment.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote access
- Provide expert troubleshooting for Windows, macOS, and networking systems
- Document cases accurately in CRM systems and maintain detailed knowledge bases
- Collaborate with senior engineers on complex escalations and system improvements
- Deliver proactive client training on cybersecurity best practices
- Monitor ticket queues and maintain SLA compliance
- Contribute to process optimization for support workflows
Qualifications
- 3+ years in technical support with remote experience
- Expertise in Windows OS, Active Directory, and network fundamentals
- CompTIA A+ or equivalent certification required
- Strong written/verbal communication skills with client-facing experience
- Proficiency in ticketing systems (ServiceNow/Jira) and remote tools
- Ability to work independently in a fast-paced environment
- Associates degree in IT or related field preferred