Job Description
Join TechGuard Solutions as an immediate hire Night Shift Support Specialist in Fresno, CA! We're seeking dedicated professionals to provide critical technical support during overnight hours. This role offers competitive compensation, comprehensive benefits, and a dynamic team environment. If you thrive in fast-paced settings and possess exceptional problem-solving skills, apply today to start your career with us tomorrow!
Responsibilities
- Monitor and troubleshoot IT systems, networks, and infrastructure during overnight hours
- Respond to urgent support tickets and resolve technical escalations within SLA targets
- Document all incidents, resolutions, and system changes in ITSM tools
- Perform system health checks, backups, and maintenance tasks
- Collaborate with global teams to ensure 24/7 operational continuity
- Escalate critical issues to senior engineers and stakeholders
- Maintain security protocols and compliance standards
Qualifications
- Minimum 2 years in IT support or systems administration
- Strong knowledge of Windows/Linux environments and cloud platforms
- Certifications: CompTIA A+, Network+, or equivalent experience
- Experience with ticketing systems (Jira, ServiceNow)
- Ability to work independently and make critical decisions
- Excellent written and verbal communication skills
- Flexibility to adapt to changing priorities
- Valid California driver's license (if required for site visits)