Job Description
Join TechNova Solutions as a Night Shift Support Engineer and elevate your career in a high-paying, dynamic environment. We're seeking dedicated professionals to provide exceptional technical support during overnight hours, ensuring seamless operations for our global clientele. This role offers competitive compensation, comprehensive benefits, and opportunities for professional growth in Oakland's thriving tech ecosystem.
As a key member of our 24/7 support team, you'll resolve complex technical issues, maintain system integrity, and contribute to cutting-edge cloud infrastructure projects. We value innovation, problem-solving, and a customer-first mindset. If you thrive in overnight settings and want to make a significant impact, apply today to join our award-winning team.
Responsibilities
- Provide 24/7 technical support for cloud infrastructure and enterprise systems during overnight shifts
- Monitor, troubleshoot, and resolve critical system outages and performance issues
- Collaborate with global teams to implement security patches and system updates
- Document incident reports, resolution procedures, and knowledge base articles
- Contribute to continuous improvement initiatives for support processes
- Perform system health checks and preventative maintenance tasks
- Maintain compliance with SOC 2 and ISO 27001 security standards
Qualifications
- 3+ years of experience in IT support or systems administration
- Expertise in Linux/Unix and Windows Server environments
- Strong knowledge of cloud platforms (AWS/Azure/GCP) and networking fundamentals
- Experience with monitoring tools (Nagios, Datadog, Splunk)
- CompTIA Security+ or equivalent certification preferred
- Ability to work independently during overnight hours with minimal supervision
- Excellent problem-solving and communication skills
- Flexibility to adapt to rotating shift schedules