Job Description
Join our award-winning IT team as a Remote Tech Support Specialist in Houston! We're seeking a customer-focused expert to deliver exceptional technical support to enterprise clients. Enjoy a fully remote work environment with competitive compensation, comprehensive benefits, and opportunities for career growth. Be part of a company that values innovation and employee development.
Responsibilities
- Diagnose and resolve complex hardware/software issues via remote support tools
- Provide Tier 2/3 support for Windows, macOS, and Linux systems
- Manage ticket queues and maintain SLA compliance
- Document technical solutions in knowledge base systems
- Collaborate with cross-functional teams on infrastructure projects
- Train end-users on security best practices and new technologies
- Monitor system performance and proactively address vulnerabilities
Qualifications
- 3+ years of enterprise-level remote tech support experience
- Expertise in Active Directory, VPN, and cloud platforms (AWS/Azure)
- CompTIA Network+ or equivalent certification required
- Strong troubleshooting skills for networking and security issues
- Experience with service desk tools (ServiceNow, Jira)
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision