Job Description
Join TechSolutions Inc. as a Senior Remote Tech Support Specialist and elevate your career in one of America's most dynamic tech hubs. We're seeking elite technical talent to deliver exceptional remote support to Fortune 500 clients while enjoying Tucson's vibrant lifestyle. This high-impact role offers competitive compensation, comprehensive benefits, and unparalleled growth opportunities in a 100% remote environment.
Responsibilities
- Provide Tier 3 technical support for complex hardware/software issues across Windows/macOS environments
- Lead incident resolution for enterprise clients using ticketing systems (Jira/ServiceNow)
- Develop and maintain technical documentation, SOPs, and troubleshooting guides
- Mentor junior support staff and conduct knowledge-sharing sessions
- Collaborate with engineering teams to identify systemic technical improvements
- Monitor SLAs and KPIs to maintain 99.5% customer satisfaction rate
Qualifications
- 5+ years of enterprise-level technical support experience
- Expertise in Active Directory, VPNs, and cloud infrastructure (AWS/Azure)
- CompTIA Security+ or equivalent cybersecurity certification
- Proven ability to diagnose and resolve complex system issues remotely
- Strong written/verbal communication skills for technical/non-technical audiences
- Experience with remote monitoring tools (SolarWinds/Datadog)
- Bachelor's degree in Computer Science or related field preferred