Job Description
Join TechSolutions Inc. as a Night Shift Support Specialist and become an essential part of our 24/7 operations team. We're seeking a dedicated professional to provide exceptional technical support during overnight hours, ensuring our clients receive seamless assistance when they need it most. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a dynamic tech environment.
Why Join Us?
- Industry-leading compensation with performance bonuses
- Comprehensive health, dental, and vision insurance
- Professional development stipend
- Collaborative remote-first culture
Responsibilities
- Deliver 24/7 technical support via phone, email, and remote access during night shifts
- Troubleshoot complex software, hardware, and network issues across diverse client environments
- Document all interactions, resolutions, and escalations in ticketing systems
- Proactively monitor system performance and alert senior teams of critical issues
- Maintain high customer satisfaction scores through empathetic communication
- Collaborate with global support teams to resolve cross-timezone incidents
- Contribute to knowledge base articles and training materials
Qualifications
- 3+ years of experience in IT support or technical helpdesk roles
- Proven expertise in Windows/macOS environments and cloud platforms (AWS/Azure)
- Strong networking fundamentals and security awareness
- Exceptional problem-solving abilities and technical aptitude
- Excellent written/verbal communication skills
- Ability to work independently with minimal supervision during night shifts
- CompTIA A+/Network+ certifications or equivalent experience
- Flexibility to work weekends and holidays as required