Job Description
Join our award-winning remote-friendly team as a Night Shift Technical Support Specialist in Glendale, AZ! We're seeking a dedicated professional to provide exceptional technical assistance to our clients during overnight hours. This fully remote role offers the flexibility to work from home while making a real impact in the IT support landscape. Enjoy competitive pay, comprehensive benefits, and a collaborative culture that values work-life balance. If you're a problem-solver who thrives in nighttime environments and wants to grow your career in tech, apply today!
Responsibilities
- Provide 24/7 remote technical support via phone, chat, and ticketing systems
- Troubleshoot hardware/software issues for enterprise clients
- Document cases accurately in CRM and ticketing platforms
- Collaborate with global support teams during escalation scenarios
- Monitor system health and proactively address alerts
- Conduct remote diagnostics and resolve complex technical problems
- Maintain high customer satisfaction scores (CSAT)
Qualifications
- Minimum 2 years in technical support or helpdesk role
- Experience with Windows/macOS/Linux operating systems
- Proficiency in networking fundamentals (TCP/IP, DNS, VPN)
- Strong troubleshooting skills for cloud-based applications
- Excellent written and verbal communication skills
- Ability to work independently during night shift hours
- CompTIA A+/Network+ certification preferred
- Experience with Zendesk/Jira ticketing systems