Job Description
Join TechGuard Solutions as a Night Shift Support Specialist in our St. Petersburg hub! We're seeking dedicated professionals to provide exceptional technical support during overnight hours. This remote-friendly role offers the flexibility to work from home while serving our global client base. Enjoy competitive pay, comprehensive benefits, and a collaborative culture that values work-life balance. Apply today to become part of our award-winning support team!
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Resolve complex hardware/software issues using diagnostic tools and troubleshooting methodologies
- Document all interactions and resolutions in CRM systems with precision and detail
- Collaborate with global support teams during escalation scenarios
- Monitor system alerts and proactively address potential infrastructure risks
- Maintain high customer satisfaction scores through empathetic communication
- Contribute to knowledge base articles and process improvement initiatives
Qualifications
- Minimum 2 years in technical support or help desk environment
- Proficiency with Windows/macOS, cloud platforms (AWS/Azure), and networking fundamentals
- Strong analytical skills and ability to diagnose complex technical issues independently
- Exceptional written and verbal communication skills
- Comfortable working overnight shifts (11 PM - 7 AM EST)
- Experience with remote support tools (TeamViewer, AnyDesk, etc.)
- ITIL or CompTIA A+ certification preferred