Job Description
Join TechSolutions Inc. as a Remote Tech Support Specialist and become the hero of our clients' digital experiences! We're seeking a tech-savvy professional to provide exceptional remote support across diverse platforms. This immediate hire opportunity offers a competitive salary, flexible remote work, and career growth in a dynamic tech environment. Help us deliver seamless IT solutions while advancing your career in San Diego's thriving tech scene.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Manage ticket systems with SLA adherence and client communication
- Deploy and configure cloud-based solutions (Azure, AWS)
- Document technical procedures and knowledge base articles
- Collaborate with network engineering teams for complex escalations
- Conduct user training on security protocols and best practices
Qualifications
- 3+ years in remote IT support or help desk roles
- CompTIA A+/Network+ or equivalent certification
- Expertise in Windows, macOS, and mobile device support
- Proficiency with ticketing systems (Zendesk, Jira)
- Strong troubleshooting skills across network infrastructure
- Excellent written/verbal communication abilities
- Experience with remote desktop tools (TeamViewer, AnyDesk)