Job Description
Join our innovative team as a Remote Tech Support Specialist in Nashville! We provide all necessary equipment – including laptop, peripherals, and software – so you can deliver exceptional service from home. This role offers the perfect blend of flexibility and professional growth in one of America's fastest-growing tech hubs.
As a key member of our customer success team, you'll troubleshoot complex technical issues, maintain system integrity, and become a trusted advisor for our diverse client base. Our commitment to employee development includes continuous training, certifications, and career advancement opportunities.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Deploy and configure company-provided equipment (laptops, headsets, VPN)
- Document all interactions and resolutions in our ticketing system
- Escalate complex issues to senior engineers with detailed context
- Conduct proactive system health checks and preventative maintenance
- Maintain security protocols for remote access and data handling
- Train clients on new technologies and best practices
Qualifications
- 3+ years of remote technical support experience
- CompTIA A+ or equivalent certification required
- Expertise in Windows/macOS, networking, and cloud platforms
- Exceptional communication skills and patience
- Ability to work independently with minimal supervision
- Strong problem-solving and analytical abilities
- Experience with ticketing systems (e.g., Zendesk, Jira)
- High-speed home internet connection (minimum 50 Mbps)