Job Description
Join TechConnect Solutions as a Remote Tech Support Specialist where we provide all necessary equipment! Work from anywhere in Milwaukee while supporting clients with cutting-edge technology solutions. Enjoy a competitive salary, comprehensive benefits package, and a collaborative virtual team environment. We're seeking passionate tech enthusiasts to deliver exceptional customer service and resolve technical challenges efficiently.
This full-time remote role offers stability, growth opportunities, and the flexibility to thrive in a modern work-from-home setup. If you're ready to advance your career in IT support with a company that invests in your success, apply today!
Responsibilities
- Provide remote technical support via phone, chat, and email for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Install, configure, and maintain client systems using provided equipment
- Document troubleshooting steps and maintain detailed case records
- Collaborate with cross-functional teams to resolve complex technical escalations
- Conduct remote system updates and security patch implementations
- Train users on technology best practices and new solutions
Qualifications
- 2+ years of technical support experience in remote or hybrid environments
- Proficiency with Windows/macOS, networking fundamentals, and security protocols
- Strong diagnostic skills for hardware troubleshooting (PCs, peripherals, networking devices)
- Excellent written/verbal communication and customer service abilities
- CompTIA A+/Network+ certification or equivalent experience
- Ability to manage multiple priorities in a fast-paced remote setting
- High-speed internet access and dedicated workspace at home
- Valid US work authorization and Wisconsin residency