Job Description
Join our dynamic team as a Remote Tech Support Specialist in Newark, NJ! We're urgently seeking tech-savvy professionals to deliver exceptional customer support in a fully remote environment. Enjoy competitive compensation, flexible hours, and comprehensive benefits while making an impact on our clients' digital experiences. Apply today and become part of Newark's premier tech support force!
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Provide Tier 2/3 technical assistance for Windows, macOS, and Linux systems
- Manage ticket queues and document incident resolutions in ITSM systems
- Collaborate with network engineers on complex connectivity issues
- Train users on security protocols and best practices
- Monitor system performance and proactively address vulnerabilities
Qualifications
- 3+ years in remote IT support or helpdesk roles
- CompTIA A+/Network+ or equivalent certifications required
- Expertise in Active Directory, VPNs, and cloud platforms
- Strong troubleshooting skills for network connectivity issues
- Experience with remote access tools (TeamViewer, AnyDesk, etc.)
- Excellent written/verbal communication abilities
- Ability to work independently in a remote setting