Job Description
Launch your tech career with our comprehensive paid training program for Remote Tech Support Specialists! Join TechAdvance Solutions Inc., a leader in digital infrastructure services, and gain industry-recognized certifications while working from the comfort of your home. We provide full hands-on training in cloud technologies, cybersecurity protocols, and customer service excellence—no prior experience required. Our Colorado Springs-based program combines virtual classroom instruction with real-world troubleshooting scenarios, ensuring you’re job-ready in 12 weeks. Enjoy competitive compensation, flexible scheduling, and opportunities for career advancement in one of America’s fastest-growing tech hubs.
Responsibilities
- Diagnose and resolve hardware/software issues for remote clients across Windows/macOS/Linux environments
- Provide exceptional customer support via phone, chat, and ticketing systems
- Document technical solutions using ITIL-compliant protocols
- Collaborate with Tier 2 engineers on complex network and security incidents
- Conduct remote system installations and configuration updates
- Maintain service level agreements (SLAs) with 95%+ resolution rates
- Participate in continuous training on emerging technologies
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and troubleshooting aptitude
- Strong problem-solving and communication skills
- Ability to work independently in a remote setting
- Willingness to obtain CompTIA A+ certification during training
- Reliable high-speed internet connection and quiet workspace
- Passion for technology and customer service excellence