Job Description
Join our elite support team and earn a $5,000 sign-on bonus for joining our night shift operations! We're seeking dedicated Night Shift Support Specialists to provide exceptional technical assistance during critical overnight hours. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your expertise makes a real impact. This is your opportunity to advance your career while maintaining work-life balance with our flexible scheduling.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise systems
- Monitor and resolve system alerts, outages, and security incidents during night shift
- Document all troubleshooting steps, resolutions, and customer interactions in ticketing systems
- Collaborate with day-shift teams to ensure seamless service continuity
- Proactively identify system vulnerabilities and recommend improvements
- Conduct routine system maintenance and updates during low-traffic periods
- Maintain strict compliance with security protocols and data privacy standards
Qualifications
- 2+ years of IT support experience with night shift or 24/7 operations
- Proficiency in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong network troubleshooting skills (TCP/IP, DNS, DHCP)
- CompTIA Network+ or equivalent certification required
- Excellent problem-solving abilities and customer communication skills
- Ability to work independently and make critical decisions during off-hours
- Experience with ticketing systems (ServiceNow, Jira)
- Valid driver's license and reliable transportation for on-call emergencies