Job Description
Join our award-winning IT team as a Remote Tech Support Specialist in Phoenix! We're seeking a customer-focused expert to deliver exceptional technical assistance to our growing client base. Enjoy flexible remote work with competitive benefits and career advancement opportunities. Be part of an innovative company that values your technical expertise and professional growth.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Install, configure, and maintain company systems and applications
- Document troubleshooting steps and solutions in ticketing systems
- Collaborate with network and security teams for complex issues
- Train users on new technologies and best practices
- Monitor system performance and proactively address potential problems
- Contribute to knowledge base and process improvement initiatives
Qualifications
- 3+ years of technical support experience in a remote environment
- Expert knowledge of Windows, macOS, and networking fundamentals
- Certifications (CompTIA A+/Network+, Microsoft Azure) preferred
- Exceptional problem-solving and communication skills
- Experience with ticketing systems (ServiceNow, Jira)
- Ability to work independently with minimal supervision
- Strong analytical skills and attention to detail