Job Description
Join our elite night shift support team at GlobalTech Solutions, where your expertise powers critical infrastructure while the city sleeps. We're seeking dedicated professionals to maintain our 24/7 operations with precision and professionalism. Enjoy competitive pay, comprehensive benefits, and a collaborative environment that values your contributions. This direct-hire opportunity offers stability, growth potential, and the satisfaction of keeping essential services running smoothly.
Responsibilities
- Monitor and maintain IT infrastructure, servers, and network systems during overnight hours
- Provide Tier 2 technical support for internal and external clients via phone, chat, and remote access
- Execute system backups, updates, and security protocols during off-peak hours
- Document incidents, resolutions, and system changes in ticketing systems
- Collaborate with day-shift teams for seamless handovers and continuity
- Proactively identify and resolve potential system vulnerabilities
- Adhere to SLAs and compliance standards for all support activities
Qualifications
- 3+ years in technical support or system administration
- Experience with Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for network, hardware, and software issues
- CCNA or CompTIA Security+ certification preferred
- Ability to work independently with minimal supervision
- Excellent communication skills for both technical and non-technical audiences
- Availability to work 11 PM - 7 AM, including weekends and holidays as needed
- Valid driver's license for occasional on-site support