Job Description
Join TechGuard Solutions as a Night Shift Support Specialist and become the backbone of our 24/7 operations. We're seeking dedicated professionals to provide exceptional technical and customer support during overnight hours in Corpus Christi. Enjoy competitive pay, comprehensive benefits, and a team-oriented environment where your contributions make a tangible impact. Perfect for night owls who thrive in quiet, focused settings while ensuring seamless service delivery.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Monitor and resolve system alerts, outages, and performance issues during overnight shifts
- Document all interactions, incidents, and resolutions using ServiceNow ticketing system
- Collaborate with global support teams during critical incident escalations
- Conduct routine system maintenance and security patch deployments
- Train junior staff on SOPs and troubleshooting methodologies
- Generate daily shift reports highlighting key metrics and unresolved issues
Qualifications
- Minimum 2 years in IT support or helpdesk environment
- CCNA or CompTIA Network+ certification preferred
- Proficiency with Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Experience with ticketing systems (ServiceNow, Jira) and monitoring tools (Splunk, Nagios)
- Ability to work independently with minimal supervision during off-hours
- Strong problem-solving skills with systematic troubleshooting approach
- Excellent written and verbal communication skills
- Must be flexible to work nights, weekends, and holidays as needed