Job Description
Join our elite support team as a Night Shift Specialist in Anaheim! We're seeking dedicated professionals to provide exceptional technical assistance during evening hours. Enjoy premium compensation, comprehensive benefits, and a collaborative environment where your expertise shines. If you thrive in dynamic settings and excel at resolving complex issues, this is your opportunity to advance your career while maintaining work-life balance.
Responsibilities
- Deliver 24/7 technical support via phone, chat, and remote access
- Troubleshoot hardware/software issues for enterprise clients
- Document incidents using ticketing systems with precision
- Collaborate with global teams during critical system outages
- Monitor server infrastructure and proactively address anomalies
- Maintain security protocols during off-peak hours
- Train junior staff on escalation procedures
Qualifications
- 3+ years in IT support or helpdesk environments
- CCNA or CompTIA A+ certification required
- Expertise in Windows Server and Active Directory
- Strong diagnostic abilities for network connectivity issues
- Exceptional communication and conflict resolution skills
- Ability to work independently with minimal supervision
- Experience with ServiceNow or Jira ticketing systems
- Flexibility to work rotating weekend shifts