Job Description
Join our award-winning remote support team and deliver exceptional technical assistance from the comfort of your home! We provide all necessary equipment—laptop, peripherals, and software—so you can focus on resolving customer issues. As a Remote Tech Support Specialist, you'll be the frontline hero troubleshooting hardware/software problems and ensuring seamless digital experiences for our clients across Ohio.
This full-time position offers flexible hours, comprehensive training, and career advancement opportunities in a rapidly growing tech environment. Ideal candidates possess strong problem-solving skills and a passion for customer service.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Guide customers through step-by-step troubleshooting procedures
- Document cases accurately in CRM systems and maintain ticket logs
- Escalate complex issues to senior engineers with detailed documentation
- Conduct system updates and security patches on client devices
- Collaborate with cross-functional teams to improve support workflows
- Stay current on emerging technologies through continuous training
Qualifications
- High school diploma/GED; associate's degree in IT preferred
- 2+ years technical support experience (remote support a plus)
- Proficiency with Windows/macOS, networking fundamentals, and cloud services
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent written/verbal communication and customer service aptitude
- CompTIA A+ or equivalent certification required
- Reliable high-speed internet connection (minimum 50 Mbps)
- Home office space free from distractions