Job Description
Launch your career in IT with our comprehensive paid training program! TechGuard Solutions Inc. is seeking motivated Night Shift Support Specialists in St. Petersburg, FL. Enjoy industry-leading training, competitive pay, and career advancement opportunities while working during flexible evening hours. No prior experience required – we'll provide everything you need to succeed in this high-demand role.
Why Join Us?
- Free industry certification training (CompTIA A+, Network+)
- Clear career path to senior technical roles
- Comprehensive benefits package including health insurance and 401K
- Performance-based bonuses and salary reviews
- Modern collaborative work environment
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access
- Troubleshoot hardware/software issues for enterprise clients
- Document incidents and resolutions in ticketing systems
- Collaborate with senior engineers on complex escalations
- Monitor system health and proactive alert management
- Conduct remote diagnostics and system configurations
- Maintain accurate knowledge base documentation
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and internet proficiency
- Strong problem-solving and communication skills
- Ability to work independently during night shifts
- Customer service experience (retail/tech preferred)
- Willingness to obtain industry certifications
- Reliable transportation to our downtown facility
- Ability to lift 15 lbs for equipment maintenance