Job Description
Join our dynamic team as an Immediate Hire Remote Tech Support Specialist serving Nashville-based clients. We're seeking a tech-savvy professional to deliver exceptional remote IT support across diverse industries. Enjoy flexible work arrangements while making an immediate impact in a growing tech hub. This role offers rapid onboarding and competitive benefits for top-tier talent.
Responsibilities
- Provide Tier 2/3 remote technical support via phone, chat, and ticketing systems
- Troubleshoot hardware, software, and network issues for enterprise clients
- Document all interactions in ITSM platforms (ServiceNow/Jira)
- Collaborate with cross-functional teams to resolve complex technical escalations
- Conduct remote system installations, configurations, and updates
- Train end-users on new technologies and best practices
- Monitor system health and proactively address potential vulnerabilities
Qualifications
- 3+ years of remote IT support experience with enterprise environments
- CompTIA A+/Network+ certification or equivalent vendor credentials
- Proficiency in Windows, macOS, and cloud platforms (AWS/Azure)
- Strong diagnostic skills for hardware, networking, and SaaS applications
- Exceptional customer service and communication abilities
- Familiarity with ITIL frameworks and ticketing systems
- Ability to work independently in a remote setting with minimal supervision