Job Description
Join TechNova Solutions' elite night shift support team and become the backbone of our 24/7 operations. This remote-friendly role offers the flexibility to work from anywhere while supporting critical infrastructure for Fortune 500 clients in the San Francisco Bay Area. You'll collaborate with global teams in a dynamic, high-energy environment that values innovation and work-life balance. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a company consistently ranked among Silicon Valley's top employers.
Responsibilities
- Provide Tier 2-3 technical support for enterprise systems during night shift hours (10 PM - 6 AM PST)
- Resolve complex infrastructure, cloud (AWS/Azure), and network issues with minimal supervision
- Monitor system health via Splunk, Datadog, and Nagios to prevent outages
- Document incident resolutions and create knowledge base articles for global teams
- Collaborate with on-site engineers during critical escalation scenarios
- Contribute to continuous improvement of support processes and SLAs
Qualifications
- 3+ years of enterprise-level IT support experience with night shift exposure
- Proficiency in Linux/Windows server administration and cloud platforms
- Strong troubleshooting skills for networking (TCP/IP, DNS, firewalls) and virtualization
- Experience with ticketing systems (Jira, ServiceNow) and monitoring tools
- Ability to work independently with minimal oversight during off-hours
- CompTIA Network+ or AWS Certified Cloud Practitioner preferred