Job Description
Join Nevada Tech Solutions as a Night Shift Support Specialist and kickstart your career in technology! We're seeking motivated individuals with no prior experience to provide critical technical support during overnight hours. This role offers comprehensive training and a clear path to career advancement in Reno's growing tech sector. Enjoy competitive pay, flexible scheduling, and a supportive team environment while gaining invaluable hands-on experience. If you're a problem-solver with a passion for technology, this is your opportunity to grow with us.
Responsibilities
- Provide 24/7 technical support for hardware, software, and network issues via phone and remote access
- Document and troubleshoot system incidents using ticketing systems
- Collaborate with day-team specialists to ensure seamless service continuity
- Monitor system health and proactively address potential vulnerabilities
- Deliver exceptional customer support to internal and external clients
- Participate in cross-functional training and knowledge-sharing sessions
Qualifications
- High school diploma or equivalent (no college experience required)
- Basic computer literacy and familiarity with Windows/macOS operating systems
- Strong problem-solving abilities and attention to detail
- Excellent communication skills and customer service mindset
- Ability to work independently and manage time effectively
- Flexibility to work overnight shifts (10 PM - 6 AM)
- Willingness to learn new technologies and systems