Job Description
Join our dynamic team as a Remote Chat Moderator and enjoy the freedom of flexible hours while making a meaningful impact! ConnectGuard Solutions is seeking detail-oriented individuals in Toledo, OH to maintain safe, engaging online communities. Work remotely with competitive pay and schedule autonomy—perfect for students, parents, or professionals seeking work-life balance. If you're passionate about digital wellbeing and thrive in fast-paced environments, apply today!
Responsibilities
- Monitor and moderate real-time chat platforms to enforce community guidelines
- Respond promptly to user inquiries with professional, empathetic communication
- Identify and escalate inappropriate content, harassment, or policy violations
- Document moderation activities using internal CRM systems
- Collaborate with team leads to refine moderation strategies
- Participate in weekly training sessions on platform updates
- Generate monthly performance reports with actionable insights
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or moderation experience
- Exceptional written communication skills in English
- Proficiency with web-based moderation tools (e.g., ModSquad, Talkdesk)
- Ability to work independently with minimal supervision
- Strong attention to detail and conflict resolution abilities
- Reliable internet connection and quiet home workspace
- Available to work evenings/weekends as needed (flexible schedule)