Job Description
Join TechGuard Solutions Inc. as a Night Shift Support Engineer and become the backbone of our 24/7 operations. We're seeking a dedicated professional to ensure seamless system functionality during critical overnight hours. This role offers competitive compensation, comprehensive benefits, and the opportunity to work with cutting-edge technology while maintaining work-life balance. If you're a problem-solver who thrives in dynamic environments, we want you on our team!
Responsibilities
- Provide Tier 2-3 technical support for enterprise systems, software, and hardware during overnight shifts
- Monitor and respond to system alerts, ensuring rapid resolution of critical issues
- Collaborate with global teams to maintain service level agreements (SLAs)
- Document incidents, solutions, and knowledge base articles
- Conduct proactive system maintenance and patch deployments
- Train junior support staff on troubleshooting methodologies
- Escalate complex issues to appropriate teams with detailed context
Qualifications
- 3+ years of IT support experience in a 24/7 environment
- CompTIA Network+ or equivalent certification required
- Proficiency in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong analytical skills with ability to diagnose complex technical issues
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Experience with ticketing systems (ServiceNow/Jira)
- Flexibility to work rotating weekends as needed