Job Description
Join our elite support team in Madison, WI for an immediate night shift opportunity! We're seeking a dedicated Night Shift Support Specialist to ensure seamless technical operations during overnight hours. This premium role offers competitive compensation, flexible scheduling, and rapid onboarding for qualified candidates. Experience the excitement of solving critical infrastructure challenges while maintaining a healthy work-life balance with our night shift structure. Apply today and start your career advancement journey immediately!
Responsibilities
- Provide 24/7 technical support for enterprise systems during overnight shifts
- Monitor network infrastructure and resolve critical alerts proactively
- Collaborate with global teams during cross-continental handovers
- Document incidents and create detailed technical reports
- Execute scheduled system maintenance and patch deployments
- Train junior staff on support protocols and escalation procedures
- Conduct root cause analysis for recurring system issues
Qualifications
- 3+ years in IT support or system administration
- Expert knowledge of Windows Server and Linux environments
- CompTIA Network+ or AWS Certified Cloud Practitioner certification
- Proven experience with ticketing systems (ServiceNow/Jira)
- Strong troubleshooting skills for network connectivity issues
- Ability to work independently with minimal supervision
- Excellent written communication for incident documentation
- Previous night shift experience preferred