Job Description
Join our elite night shift support team at NexusTech Solutions and become the backbone of our 24/7 operations. This premium opportunity offers unparalleled career growth in a dynamic environment while maintaining work-life balance through our structured shift schedules. You'll gain exposure to cutting-edge enterprise systems and work alongside industry experts in our Seattle headquarters.
We offer comprehensive benefits including medical/dental/vision insurance, 401(k) matching, tuition reimbursement, and exclusive shift differentials. Our culture values innovation, collaboration, and continuous learning – perfect for motivated professionals seeking long-term career advancement.
Responsibilities
- Provide Tier 2/3 technical support for enterprise software systems during overnight hours (10 PM - 6 AM)
- Monitor and resolve critical system alerts, server issues, and network outages in real-time
- Collaborate with global teams to troubleshoot complex infrastructure problems
- Document incident resolutions and create knowledge base articles
- Perform scheduled maintenance tasks during low-traffic periods
- Escalate critical issues to senior engineers with detailed context
- Contribute to process improvements for overnight operations
Qualifications
- 3+ years of enterprise IT support experience in 24/7 environments
- Expertise in Windows Server, Linux, and cloud platforms (AWS/Azure)
- Strong network troubleshooting skills (TCP/IP, DNS, VPN)
- Proficient with monitoring tools (SolarWinds, Datadog, Nagios)
- ITIL Foundation certification preferred
- Excellent written communication for incident reporting
- Ability to work independently during overnight shifts
- CompTIA Security+ or equivalent security certification