Job Description
Join NexusTech Solutions as a Remote Tech Support Specialist and become the backbone of our cutting-edge digital ecosystem. We're seeking a passionate problem-solver to deliver exceptional technical assistance to our Seattle-based clients while enjoying the freedom of remote work. As a key member of our IT team, you'll troubleshoot complex issues, implement innovative solutions, and contribute to our culture of continuous improvement. Enjoy competitive benefits, flexible scheduling, and opportunities for professional growth in a dynamic, inclusive environment.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools (TeamViewer, AnyDesk)
- Manage ticket queues in ServiceNow with SLA adherence and resolution metrics
- Deploy and configure cloud-based solutions (Azure AD, Intune) for enterprise clients
- Create technical documentation and knowledge base articles for internal/external use
- Collaborate with Level 2 engineers on complex network and security incidents
- Conduct user training sessions on cybersecurity best practices
Qualifications
- 3+ years of remote IT support experience with enterprise systems
- CompTIA A+/Network+ certifications or equivalent demonstrable expertise
- Proficiency in Windows 10/11, macOS, and mobile device management
- Experience with VPN setups and network diagnostics (Wireshark, PingPlotter)
- Exceptional written/verbal communication skills with technical aptitude
- Ability to work independently with minimal supervision in PST timezone