Job Description
Join our elite night shift support team and become the backbone of our 24/7 operations! Columbus Support Solutions is seeking dedicated Night Shift Support Specialists to deliver exceptional service while our city sleeps. This full-time role offers competitive compensation, premium benefits, and a pathway to career advancement.
As a vital member of our overnight crew, you'll ensure seamless client experiences during critical off-peak hours. We provide comprehensive training, modern workspaces, and a culture that recognizes your unique contributions to our success.
Why join us? Night shift premium pay, flexible scheduling options, and the opportunity to work alongside industry leaders in a supportive environment. Apply today and transform your career!
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access during night shift hours
- Monitor and maintain critical systems infrastructure with proactive issue resolution
- Document all support tickets and incident reports with precision and clarity
- Collaborate with global teams during system upgrades and maintenance windows
- Escalate complex issues to senior engineers with detailed context and analysis
- Contribute to knowledge base articles and process improvement initiatives
Qualifications
- Minimum 2 years in IT support or customer service role
- Proficiency with Windows/Linux environments and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for networking, security, and application issues
- Ability to work independently and make critical decisions during off-hours
- Excellent written and verbal communication skills
- CompTIA A+/Network+ certification preferred
- Flexibility to work nights, weekends, and holidays as required