Job Description
Join our dynamic team as a Remote Tech Support Specialist in sunny Miami! We're seeking a tech-savvy professional to deliver exceptional customer service and resolve technical challenges for our diverse client base. Enjoy the flexibility of remote work while making a tangible impact in a cutting-edge IT environment. Competitive compensation, comprehensive benefits, and career growth opportunities await you.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Provide Tier 1/2 technical support for Windows/macOS/Linux systems
- Document cases accurately in CRM systems and maintain knowledge base
- Collaborate with IT teams to escalate complex infrastructure problems
- Train users on security protocols and best practices
- Monitor system performance and proactively address potential issues
- Support cloud services (AWS/Azure) and SaaS applications
Qualifications
- 3+ years of technical support experience with remote work
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Windows 10/11, macOS, and networking fundamentals
- Strong troubleshooting skills with hardware/software diagnostics
- Experience with ticketing systems (ServiceNow, Zendesk)
- Excellent communication and customer service abilities
- Fluency in English and Spanish (bilingual preferred)
- Valid Florida driver's license for occasional on-site visits