Job Description
Join Nevada Tech Solutions and earn a $2,500 sign-on bonus for our Night Shift Support Specialist role in Reno! We're seeking dedicated professionals to provide critical technical support during evening hours. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment. Apply today to start your rewarding career!
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access
- Troubleshoot hardware, software, and network issues for enterprise clients
- Document incident reports and maintain detailed ticket logs
- Collaborate with day-shift teams for seamless handovers
- Monitor system alerts and proactively address potential disruptions
- Train end-users on best practices and security protocols
Qualifications
- 2+ years of IT support experience (night shift preferred)
- CompTIA A+ or equivalent certification
- Proficiency with Windows/Linux systems and cloud platforms
- Strong problem-solving and communication skills
- Ability to work independently in a fast-paced environment
- Valid driver's license for occasional on-site calls