Job Description
Join TechSolutions Inc. as a Remote Tech Support Specialist and become the hero behind seamless user experiences! We're seeking passionate tech enthusiasts to deliver exceptional remote support to our clients across St. Petersburg, FL and beyond. Enjoy flexible remote work while solving complex technical challenges and making a tangible impact on our customers' digital journeys.
As a key member of our IT team, you'll leverage cutting-edge tools to diagnose and resolve hardware/software issues, all while working from the comfort of your home. Our collaborative culture values innovation and professional growth, offering opportunities for certifications and career advancement.
Responsibilities
- Diagnose and resolve hardware/software issues via remote access, phone, and ticketing systems
- Install/configure OS, applications, and network infrastructure for end-users
- Document technical solutions and maintain detailed knowledge base articles
- Proactively monitor system health and implement security best practices
- Train users on technology adoption and troubleshooting techniques
- Collaborate with cross-functional teams to enhance service delivery
- Manage IT assets and software licensing compliance
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- 2+ years in remote technical support or helpdesk roles
- Expertise in Windows/macOS, networking fundamentals, and cloud services
- CompTIA A+/Network+ or Microsoft 365 certification preferred
- Exceptional problem-solving and communication skills
- Proficient with remote support tools (TeamViewer, AnyDesk, etc.)
- Ability to work independently with minimal supervision
- High-speed internet and dedicated home office setup required