Job Description
Join our dynamic IT team as a Remote Tech Support Specialist and become the hero behind our seamless user experiences! We're seeking a tech-savvy professional to deliver exceptional remote support across our Minneapolis-based operations. This immediate hire opportunity offers full-time remote work with competitive compensation, comprehensive benefits, and career growth in a thriving tech ecosystem. If you're passionate about solving technical challenges and providing outstanding customer service, apply today to start your journey with TechFlow Solutions!
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Provide exceptional customer service via phone, chat, and email
- Install, configure, and maintain operating systems and applications
- Document technical procedures and maintain accurate incident logs
- Collaborate with IT teams to implement system improvements
- Train users on technology best practices
- Monitor system performance and proactively address potential issues
Qualifications
- 2+ years of remote IT support experience
- Proficiency in Windows/macOS troubleshooting
- Strong knowledge of networking fundamentals
- Experience with ticketing systems (e.g., Jira, Zendesk)
- Excellent written and verbal communication skills
- CompTIA A+ or equivalent certification preferred
- Ability to work independently in a remote environment
- Strong problem-solving and customer service mindset