Job Description
Join our dynamic team as a Remote Technical Support Specialist in Tucson, AZ! We're seeking a tech-savvy professional to deliver exceptional customer support while working fully remotely. This direct hire role offers competitive compensation, flexible hours, and opportunities for career growth within a forward-thinking organization. If you're passionate about solving technical challenges and providing outstanding service, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote desktop
- Install, configure, and maintain IT systems and network components
- Document all interactions, solutions, and system changes in ticketing systems
- Train users on technology best practices and security protocols
- Collaborate with cross-functional teams to implement system improvements
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of technical support experience in a remote environment
- Proficiency with Windows, macOS, and network troubleshooting
- CompTIA A+ or equivalent certification required
- Strong written/verbal communication skills
- Experience with ticketing systems (e.g., Jira, ServiceNow)
- Ability to work independently with minimal supervision
- Valid Arizona driver's license (for occasional on-site needs)