Job Description
Join our award-winning IT support team as a Remote Tech Support Specialist in Kansas City! We're seeking a customer-focused professional to deliver exceptional technical assistance to our growing client base. Enjoy flexible remote work with full-time benefits, competitive compensation, and opportunities for career advancement in a thriving tech hub.
Why TechSolve? We pride ourselves on innovation, employee development, and fostering a collaborative virtual environment. Your expertise will directly impact our mission to empower businesses through seamless technology solutions.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote desktop
- Provide tier-2 support for Windows/macOS environments and cloud applications
- Document cases meticulously in ServiceNow and knowledge base
- Escalate complex issues to senior engineers with clear context
- Conduct user training on security protocols and best practices
- Collaborate with cross-functional teams on system improvements
Qualifications
- 3+ years of experience in technical support/help desk roles
- Proficiency with Windows 10/11, macOS, and networking fundamentals
- CompTIA A+/Network+ certifications or equivalent experience
- Strong troubleshooting skills with diagnostic tools like Wireshark
- Excellent written/verbal communication abilities
- Experience with remote support platforms (TeamViewer, AnyDesk)
- Ability to work independently with minimal supervision