Job Description
Join our elite 24/7 support team and become the backbone of our operations during critical night hours. We're urgently seeking dedicated professionals to provide exceptional technical and customer support while our global clients rest. This role offers competitive compensation, comprehensive benefits, and a pathway to career advancement in a dynamic tech environment.
Responsibilities
- Provide 24/7 technical support via phone, chat, and email during night shifts
- Troubleshoot complex hardware/software issues for enterprise clients
- Document all interactions using our ticketing system with precision
- Collaborate with global teams to resolve escalated incidents
- Monitor system health and proactively address potential vulnerabilities
- Maintain detailed knowledge base articles for recurring issues
Qualifications
- Minimum 2 years in IT support or customer service role
- Proficiency with Windows/macOS and cloud platforms (AWS/Azure)
- Exceptional problem-solving and communication skills
- Ability to work independently during night shifts (10 PM - 6 AM)
- CompTIA A+ or equivalent certification preferred
- Experience with ticketing systems (Zendesk/Jira)
- Strong attention to detail and documentation abilities