Job Description
Join TechSolve Solutions as a Night Shift IT Support Specialist and become the backbone of our 24/7 operations. We're seeking a dedicated professional to provide exceptional technical support during overnight hours, ensuring seamless system functionality for our global clients. This role offers competitive compensation, comprehensive benefits, and a collaborative team environment. If you thrive in dynamic, after-hours settings and possess a passion for problem-solving, apply today to advance your career with Lincoln's leading tech services provider.
Responsibilities
- Monitor and maintain IT infrastructure during overnight shifts, including servers, networks, and cloud systems
- Provide Tier 2/3 technical support for hardware, software, and security incidents via phone, chat, and remote access
- Execute system patches, updates, and security protocols during low-traffic windows
- Document all troubleshooting activities, resolutions, and incident reports in ITSM tools
- Collaborate with day-shift teams for seamless issue escalation and knowledge transfer
- Conduct proactive system health checks and performance optimization
Qualifications
- 3+ years of experience in enterprise IT support or system administration
- Proficiency with Windows Server, Active Directory, and virtualization platforms (VMware/Hyper-V)
- CompTIA Security+ or equivalent certification preferred
- Strong diagnostic skills for network troubleshooting and endpoint security
- Ability to work independently with minimal supervision during night shifts
- Excellent written and verbal communication skills for technical documentation
- Flexible availability for overnight shifts (10 PM - 6 AM)