Job Description
Join our dynamic support team and start your new career tomorrow! Orlando Tech Solutions is seeking dedicated Night Shift Support Specialists to provide exceptional technical assistance to our clients. This is a unique opportunity for immediate employment with competitive compensation and growth potential. Work in a modern, collaborative environment while ensuring seamless system operations during overnight hours.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Monitor system health and resolve infrastructure issues during night shift hours
- Document all support tickets and maintain detailed case logs in CRM systems
- Collaborate with cross-functional teams to escalate complex technical problems
- Conduct routine system maintenance and performance optimization tasks
- Maintain strict compliance with security protocols and data protection standards
- Train junior support staff on troubleshooting methodologies
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- Minimum 1 year of technical support experience in a 24/7 environment
- Proficiency with Windows/Linux operating systems and networking fundamentals
- Strong problem-solving skills with ability to diagnose complex technical issues
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision during night shifts
- CompTIA A+ or similar technical certification required
- Flexibility to work weekends and holidays as needed